Fresh Flowers

Due to the perishable nature of fresh flowers, we are unable to accept returns. If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery with a photo and we will arrange a replacement or refund.

Dried Flowers & Gifts

If you are unhappy with your dried flower order, please contact us within 14 days of receipt. Items must be returned unused and in their original packaging. Return postage costs are the responsibility of the customer unless the item is faulty or damaged.

Once we receive your return, we will process a refund within 5–7 working days to your original payment method.

Bespoke & Wedding Orders

Bespoke, wedding, and funeral orders are non-refundable once work has commenced. Deposits are non-refundable. Please refer to your booking terms for full details.